Do you enjoy providing optimal service to customers? Is your strong point to organize training courses for customers and do you have a commercial antenna? Then we are looking for you!
About us
Relevance is a brand of the Schouten & Nelissen group. Schouten & Nelissen is a successful international company in developing and training people, teams and organizations to stay relevant and on the move. Schouten & Nelissen is a leader in the field of personal development and professional growth. We work with various specialized labels: Relevance, SUAS, Realise, Competence, New Heroes, Thema, Archipel and Someone. Together with our clients, our employees ensure that people can make a difference to their organizations.
What you'll do
Your job is the starting point of a successful project with our client! As a team member of the project center you are responsible for optimal administrative and logistical support of the project at the client. You think pro-actively and take responsibility as an involved colleague. Together with your colleagues you ensure that you exceed the expectations of the customer.
Some of your tasks
You contribute to a complete, correct, timely and customer-oriented handling of the customer’s needs in the total delivery process;
You are the spider in the web and the point of contact for the customer and the trainers;
You process projects in our technical system and keep track of the (expected) turnover;
You arrange everything around projects on an organizational level. Such as making the planning, ordering all necessary resources, setting up the digital learning environment and sending the evaluation;
You are responsible for invoicing our clients and freelancers;
You monitor the client file for invoicing, complaints, evaluations and follow-up.
Profile description
You are a team player who enjoys taking care of clients organizationally and administratively. A hard worker who enjoys the fact that no two days are the same. An optimist who gets energy from continuously improving the work process and maintaining contact with customers via phone, email and chat.
You work on MBO+/HBO (Intermediate Vocational Education degree or College Education) level and you are a team player who can work well independently, too. You have at least one year of work experience in an administrative role with international customer contact. You work in a structured and accurate way and keep the overview. You oversee the complete administrative process and you understand its coherence.
You communicate pleasantly and clearly and you know how to answer questions professionally. You are customer-oriented and have a flexible attitude. In this position it is important that you have a good command of the Dutch and the English language (verbal and written). You are excellent at working with the software used and have a good knowledge of Word and Excel. You are available for 32 - 40 hours per week.
What we offer
You start with our unique onboarding program as an immediate investment in you so that you have a soft landing in our company. Together with your colleagues you will form a world-class team. You get a lot of responsibility with room for experimenting in a dynamic, creative, open and informal organization with great colleagues.
You will be working at one of the largest L&D institutes in the Netherlands. You will have ample opportunities to work on your own personal development! We also find it important that our employees feel good about themselves and stay fit. You can therefore make free use of our gym and join the weekly boot camp. We also offer an appropriate salary and various interesting benefits (including a laptop, enough days to go on vacation and an excellent pension plan). Last but not least: a great working environment with a beautiful garden and a delicious lunch in our own Grand Café.
Interested?
Are you energized after reading this vacancy? Then we are looking for you! You can apply via our recruitment partner SOMEONE www.someone.nl. Click the orange button at the bottom of the page. Do you want more information about the vacancy? Please contact Vanessa Groot (Recruiter at SOMEONE) on 06-518 30 495.
Hope to see you soon!
Acquisition in response to this advertisement is not appreciated.
