Building a Culture of Trust in Your Teams
Foster Authentic Connections, Open Communication, and Collaborative Success
In this course, managers will learn how to create a culture of trust that empowers teams to collaborate effectively and perform at their best. Participants will discover practical tools to strengthen interpersonal relationships, address and repair broken trust, and cultivate an environment of transparency and psychological safety. Through a combination of self-paced learning, interactive workshops, and reflective practices, this course equips leaders with the skills and mindset to build trust at every level. They’ll learn how to foster open communication, resolve conflicts with integrity, and create lasting, meaningful connections that enhance team resilience and productivity.
Learning outcomes
- Knowledge:
Define trust as a key driver of team performance and organizational success.
Explain the role of psychological safety in building high-trust environments.
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Skills:
Assess trust levels within a team and identify areas for improvement.
Implement strategies to repair and rebuild trust after conflicts or breaches.
Facilitate open, honest conversations to strengthen mutual understanding.
Apply trust-building frameworks to real-world team challenges.
Develop action plans to sustain trust over time and adapt to change.
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Character/Behavior:
Demonstrate empathy and active listening to foster genuine connections. Model ethical behavior and accountability as a foundation for trust. Foster inclusivity and respect to encourage diverse perspectives
Program flow
- Pre-Course Assignment: Reflect on a personal or professional experience where trust was critical to success. (Learning Outcome 1 - knowledge)
- Module 1: Understanding Trust in Teams (Learning Outcomes 1, 5 - knowledge)
- Activities: Case studies on trust dynamics in workplace scenarios.
- Module 2: Diagnosing and Addressing Trust Gaps (Learning Outcomes 2, 3 - skills)
- Activities: Trust diagnostic exercises and role-playing trust-repair techniques.
- Module 3: Building Psychological Safety (Learning Outcomes 5, 6 - knowledge, skills) - Activities: Group discussions on creating safe spaces for collaboration.
- Module 4: Leading with Empathy and Accountability (Learning Outcomes 4, 7 - character)
- Activities: Storytelling and reflective exercises on demonstrating leadership through trust.
- Module 5: Trust-Building Strategies in Action (Learning Outcomes 8, 10 - skills)
- Activities: Scenario-based workshops applying trust-building frameworks.
- Group Activity: Facilitating Open Communication (Learning Outcomes 6, 9 - skills, character)
- Peer-led exercises to practice inclusive and transparent communication techniques.
- Module 6: Sustaining Trust Through Change (Learning Outcomes 9, 10 - character, skills) - Activities: Team exercises on adapting trust practices to evolving team needs.
- Simulation Exercise: Rebuilding Trust in High-Stakes Situations (Learning Outcomes 3, 8 - skills)
- Participants navigate simulated challenges requiring immediate trust repair strategies.
- Final Project Presentation: Design a customized trust-building action plan for your team. (Learning Outcomes 8, 10 - skills)
Target Audience
- Mid-level managers and team leaders seeking to enhance team collaboration and performance.
- Professionals in leadership roles aiming to rebuild trust after organizational changes or challenges.
- Individuals preparing for senior positions where trust-building is critical to team and organizational success.