Schouten & Nelissen has been the leading training and consultancy firm for personal development and organizational development since 1980.

General

This privacy statement applies to Schouten & Nelissen Group B.V. and each of its subsidiaries individually (see Contact details below) as controller (each individually referred to herein as a “Schouten & Nelissen Company” or “we”).

Each Schouten & Nelissen Company processes personal data in accordance with the provisions of the General Data Protection Regulation (“GDPR”), the Dutch GDPR Implementation Act (Uitvoeringswet AVG, “UAVG”), the Dutch Telecommunications Act, and other applicable laws and regulations.

Where applicable, the relevant Schouten & Nelissen Company also acts in accordance with the professional code of conduct for psychologists of the Netherlands Institute of Psychologists (NIP) and follows the guidelines of the NVAO (Accreditation Organisation of the Netherlands and Flanders) for accredited higher education. In addition, it holds a quality mark of the NRTO (Dutch Council for Training and Education).

Which personal data is processed, for what purposes, and on what legal basis?

Each Schouten & Nelissen Company generally processes the following personal data of participants:

• surname, first names, initials, titles, gender, date of birth, address, postal code, city, telephone number, and email address.

In addition, each Schouten & Nelissen Company collects the following data from other third parties, insofar as necessary:

• citizen service number (BSN), other contact details included in the agreement, bank details.

In the case of a website visit, each Schouten & Nelissen Company processes the following data:

• the browser type and browser version you use; the operating system of your end device; your IP address; the time of your server request; and your individual user ID and browsing behavior on the website.

Processing of the personal data mentioned takes place on the basis of performance of a contract for the following purposes:

• carrying out all activities related to registration for and participation in a training, course, coaching, personal tests, and/or scans, for example in relation to leadership training or an in-house company project;
• responding to information requests;
• providing access to online learning portals;
• publishing information about participants via our own website/learning portal;
• calculating, recording, and collecting costs related to the requested services (including referring claims to third parties);
• processing, delivering, and invoicing book orders placed through the web shop;
• paying invoices for services delivered.

Processing of the personal data mentioned and the additional personal data mentioned below takes place on the basis of a legal obligation for the following purposes:

• complying with accreditation and certification criteria, where required. If the implementation or application of another law requires it, the participant’s nationality and place of birth are also processed;
• complying with the accreditation criteria of the NVAO, intended exclusively for accredited higher education and relating specifically to a curriculum vitae and copies of diplomas obtained in prior education;
• complying with requirements of the Dutch Tax and Customs Administration (Belastingdienst) and other statutory authorities.

Processing of the personal data mentioned above and the additional personal data mentioned below takes place on the basis of legitimate interest for the following purposes:

• improving the website, services, and product range;
• placing necessary cookies so that our website functions properly;
• processing any food allergies, when a shared meal is arranged for on-site meetings;
• processing data relating to the progress, the organization, and the study results achieved in the learning pathways;
• processing data of instructors and facilitators insofar as relevant to the organization and delivery of assignments, coaching, and training;
• following up by email on a completed web form;
• securing the systems and preventing fraud or misuse.

Processing of the personal data mentioned above takes place on the basis of consent for the following purposes:

• placing preference, statistics, marketing, and unclassified cookies on our website;
• contacting you to answer your questions, explain our activities, or invite you to a conversation;
• keeping you informed of our activities in your area(s) of interest.

How long is the data retained?

Each Schouten & Nelissen Company retains personal data no longer than necessary for the purposes for which the personal data is processed. In accordance with Dutch tax law, personal data is retained for a maximum of 7 years after completion of the last course, training, or coaching for the stated purposes, or for as much less time as the law requires.

Data stored in the online coaching portal of Schouten & Nelissen B.V. is deleted after 2 years, because this data is more sensitive in nature and may relate to personal reflections of the participant.

After the retention period has expired, your personal data is deleted, unless we ask for your consent for further communication. Your data is always deleted without delay when you request it.

Security

Each Schouten & Nelissen Company has taken the necessary measures to promote the technical and organizational security of personal data, so that its processing is appropriately secured in accordance with the current state of the art.

Disclosure of data to third parties

Each Schouten & Nelissen Company only provides data to third parties if legislation requires it or if there is a data processing agreement between the Schouten & Nelissen Company and the external party and the latter processes personal data on the explicit instruction of the Schouten & Nelissen Company.

Personal data is, in principle, not transferred by a Schouten & Nelissen Company to recipients outside the European Economic Area (EEA). If this is nevertheless the case, it only happens if an adequacy decision applies to the third country concerned or another safeguard mechanism applies, such as binding corporate rules or the EU standard contractual clauses.

Cookies and third-party websites

Each Schouten & Nelissen Company uses cookies on its website. Which cookies these are and what they are used for can be found in the separate cookie statement, available at the bottom of the website.

The websites contain a few links to websites and social media plugins of other parties. Each Schouten & Nelissen Company accepts no responsibility whatsoever for how these parties handle your data. Please refer to the privacy statement or privacy policy of the party concerned.

Your rights

Under the GDPR, you have a number of rights that you can exercise. These are the right of access, the right to rectification, the right to erasure, the right to restriction of processing, and the right to data portability of your personal data. In addition, in a number of cases you can object to the processing of your personal data. For a detailed explanation of these rights, please refer to the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP) (www.autoriteitpersoonsgegevens.nl).

Your data is carefully managed by each Schouten & Nelissen Company. If this is not the case, or if you have other questions about your privacy, please contact us, in principle free of charge.

In the event of a complaint, you can also contact the AP via its website at any time.

Changes

Each Schouten & Nelissen Company may change this privacy statement at any time. The latest version can be found on the website.

Contact details

You can always contact the relevant Schouten & Nelissen Company:

Schouten & Nelissen Group B.V.
Schouten & Nelissen B.V.
Schouten & Nelissen Academy B.V.
Competence Training Institute B.V.
Competence Academy B.V.
Relevance Learning B.V.
Thema B.V.

In writing at the following address:

van Heemstraweg West 5
5301 PA, Zaltbommel

Or by email: privacy.officer@sn.nl.

Latest version: September 2026

Produced with AI support at Relevance Learning.