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Communication
Handling Resistance and Conflicting Interests
De-escalate tension and reach solutions that hold.
Overview
A program in which professionals learn to treat resistance as information rather than obstruction: hearing what is behind it, lowering the tension, and finding the ground where conflicting interests can still meet.
What you’ll learn
- Read resistance as information about an unmet interest
- Lower the tension in a conversation instead of raising it
- Keep hold of your own goal while genuinely hearing the other side
- Find the common ground between conflicting interests
- Reach agreements that both parties will actually keep
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