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Conflict Management
Turn conflict into something productive.
Overview
An extended program in which professionals learn to step into conflict instead of around it: recognizing what is really at stake, staying effective when emotions run high, and steering toward a resolution both sides can carry.
What you’ll learn
- Recognize the real interests underneath a stated position
- Understand your own reflex under conflict and adjust it
- Stay effective when emotions run high on both sides
- Intervene early, before a difference becomes a dispute
- Steer toward a resolution both parties genuinely support
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