Being an excellent salesperson takes more than just knowing your products and services. It’s all about listening to your customers and knowing how to read the cues they’re putting out there. Asking the right questions and building a rapport are always more important than simply pushing a sales pitch. This course shows you how to analyze your customers’ needs and boost your sales performance.
Perform better in sales with a customer-focused approach.
Learn critical listening skills and know how to spot sales opportunities.
Create a strong rapport with your customers for sustainable sales success.
"The relationship is what makes you stand out."
MASTERING YOUR SALES SKILLS To succeed in sales, you need to know what to do at every stage of the selling process. This course teaches you how to create value with every interaction you have with your customer. Improving your questioning and listening skills helps you learn what your customer really wants, so you can effectively tailor your offering to suit their needs.
Once you’ve mastered the principles of analyzing your customer’s needs, we’ll cover key elements such as pitching your value proposition, dealing with objections, closing the deal and knowing how to exceed your customers’ expectations. The course uses interactive exercises and real-life examples from your own sales experience to help prepare you to succeed in your next pitch.
RELEVANT FOR Sales skills are fundamental to growing any business. Skilled sales professionals are highly valued on the job market because of their ability to contribute to an organization’s success. If you’re a sales professional ready to improve your sales game, this course is the right place to start.
SOME OF THE TOPICS WE'LL COVER INCLUDE:
Understanding the fundamentals of sales.
Developing excellent listening and questioning skills.
Conducting a thorough needs analysis.
Pitching your product.
Overcoming objections.
Sealing the deal.
RESULTS
You conduct sales pitches with greater skill, confidence and satisfaction.
You build lasting ties with customers and promote healthy sales relationships.
You increase your sales performance and serve as a role model to others.
What are your learning needs? Choose your most relevant program.
