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Case study:

Creating strong teams at the Dutch Ministry of Defense

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Client stories

How organizations develop leaders, grow talent and change the way people work. Told by the people who ran the programs.

13stories 9industries 16interventions 3languages
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Showing all 13 stories
A Fugro crew member in orange survival gear looking out at an offshore jack-up platform
Energy & engineering Award
FugroGlobal

One global talent journey across 60 countries

Fugro and Relevance co-created U.Gro, a blended 12-month learning journey that brings young professionals from every time zone into one shared program, plus the 2.5-year International Leadership Track for future leaders.

12 monthsfor a journey that runs in every time zone, in six modules with three peer coaching sessions
What they did Blended learning journeyVirtual classroomOnline learning platformPeer coaching & intervisionDeep dives & business challengesOne-on-one coachingInternship days & job rotationSelf-enrollmentCustom curriculum, co-created
Read the story PDF EN NL
The Noordwest Hospital Group building seen across the water
Healthcare
Noordwest Hospital GroupNetherlands

Sixteen of thirty participants moved into new roles

'Leading Teams' narrows the step from the work floor to middle management. Professionals without leadership experience start with a developmental assessment, then combine six training days, twelve internship days, intervision, a mentor from practice and a coach where needed.

16 of 30participants moved on internally, ten of them into managerial positions; fourteen more grew in their current roles
What they did Assessments & scansFace-to-face training daysInternship days & job rotationPeer coaching & intervisionMentoringOne-on-one coachingInternal facilitators trainedCustom curriculum, co-created
Read the story PDF EN NL DE
Three people in conversation in the Yacht office lounge
Professional services
Yacht, a Randstad companyNetherlands

A nine-year-old traineeship rebuilt as a three-year blended journey

'Pushing Inner Talent' pairs an online learning platform with live classes, mentoring, coaching and intervision for trainees in Finance, IT, Supply Chain, Spatial Planning and HRM. Relevance runs the program content and the back office, and is the trainees' first point of contact.

9+average trainer rating from the trainees, with two new locations added for better access
What they did Blended learning journeyOnline learning platformFace-to-face training daysMentoringOne-on-one coachingPeer coaching & intervisionPractice with actors & simulationsSelf-enrollment
Read the story PDF EN NL DE
An engineer in a white coat standing in a semiconductor lab
Technology
Infineon TechnologiesGlobal

One leadership framework across three levels, worldwide

Three blended programs, from new leaders to senior leaders, replaced fragmented leadership styles with a common language, feedback style and guiding principles across countries. Assignments follow each leader's own goals and involve their manager.

3 programsfor three levels of leadership, delivered in one blended format across countries
What they did Blended learning journeyVirtual classroomFace-to-face training daysOne-on-one coachingPeer coaching & intervisionCustom curriculum, co-created
Read the story PDF EN NL DE
A Dutch Defence crew member seen from behind, facing a helicopter on the ground
Government & defense
Dutch Ministry of DefenceNetherlands and the Caribbean

Social safety built into the training curriculum of the armed forces

A custom three-phase curriculum on social and psychological safety, delivered by a dedicated team of more than 20 trainers since 2020. Since 2023 the training also runs in the Caribbean part of the Kingdom, in Dutch and Papiamentu, with local actors.

40+training programs with social safety built in, run by a dedicated team of more than 20 trainers
What they did Custom curriculum, co-createdFace-to-face training daysPractice with actors & simulationsLocal facilitators, local languageManagement team sessions
Read the story PDF EN NL
A trainer at a flip chart explaining something to a small group
Healthcare
UMC UtrechtNetherlands

A talent program that asks scientists to slow down first

Twenty-four physician-researchers, assistant professors and post-docs reflected on values and ambitions before practicing communication, presentation and negotiation skills in short, practical sessions. Expert dialogues with senior colleagues connected the group across UMC Utrecht.

24 scientistsin the first multidisciplinary cohort, with three new groups starting after it
What they did Blended learning journeyFace-to-face training daysVirtual classroomOnline learning platformCustom curriculum, co-created
Read the story PDF EN NL
The OSRAM sign on a glass office building at dusk
Manufacturing & industry Award
OSRAMEurope, Asia/Pacific and the Americas

Essentials of Leadership for more than 500 managers on three continents

Three 2.5-day modules over six months, held away from the office, with assignments on the digital learning platform and peer review meetings in between. New managers across Europe, Asia/Pacific and the Americas learned to lead through disruptive change. The program won an ATD Excellence in Practice Award.

500+managers completed the program in Europe, Asia/Pacific and the Americas
What they did Blended learning journeyFace-to-face training daysOnline learning platformPeer coaching & intervisionCustom curriculum, co-created
Read the story PDF EN NL
An HR manager standing in a busy company canteen
Manufacturing & industry
DeLavalGlobal

Nearly seven hundred employees in 90-minute wellbeing sessions

Nine self-enrolled virtual BOOSTcamp topics, from work-life balance to resilience and a positive mindset, connected colleagues around the world during the pandemic. No manager approval, no cost to join. The sessions seeded a learning mindset for the leadership programs that followed.

700participants over two years of sessions (nearly seven hundred), who reported feeling encouraged, inspired and energized
What they did Virtual classroomSelf-enrollment
Read the story PDF EN NL
The entrance of a Cloetta factory building
Consumer goods & food
CloettaDenmark

Management team sessions that built trust before targets

Mads Brinks, Managing Director of Cloetta Denmark, and Camiel Gielkens on the sessions Relevance designed for his management team: shared team values, open feedback and enough emotional confidence to say 'this is not good enough, what do we do?' without anyone getting defensive.

Management team sessions, Cloetta Denmark
What they did Management team sessionsCustom curriculum, co-created
Read the story PDF EN NL DE
A facilitator at a whiteboard in front of a small group
Retail Award
International retail brandInternational

People Management Program Stores, winner of the ATD Best Award 2023

An international leadership program for store management, developed together with a well-known retail brand, won the Association for Talent Development's Best in Practice Award 2023 in the Leadership/Management Development category.

ATD Best in Practice Award2023, Leadership/Management Development, for the People Management Program Stores
What they did Custom curriculum, co-createdBlended learning journey
Read the story PDF EN NL
Two colleagues in conversation at a table
Telecom
KPNNetherlands

Conversation skills for 180 managers, moved online within days

Seventeen groups of operational managers, from stores to customer service, combined e-learning, virtual training days with actors and intervision led by KPN's own HR advisors over four months. The skills training is now part of the standard onboarding of new managers.

180 managerstrained in 17 groups; a year on, Customer Support reported 2% lower absenteeism
What they did Blended learning journeyVirtual classroomOnline learning platformPractice with actors & simulationsPeer coaching & intervisionInternal facilitators trainedCustom curriculum, co-created
Read the story PDF EN NL DE
A person working from home at a desktop computer, seen from behind
Technology
PhilipsNetherlands

develop@home and the work@home scan for a workforce sent home overnight

Relevance helped Philips HR convert vitality and personal-effectiveness workshops to online in weeks, add new courses on energy management and resilience, and launch the work@home scan: a quick scan, a feedback report, an online coaching session and a follow-up four weeks later.

5,000+employees use the learning portal each year that carries the develop@home program
What they did Virtual classroomOnline learning platformAssessments & scansOne-on-one coaching
Read the story PDF EN NL DE
The front of a VodafoneZiggo store
Telecom
VodafoneZiggoNetherlands

Feedback training for more than 150 teams, from technicians to the HR director

A tailor-made training built around the company value 'Open Up', with every team's content placed in its own context. After the training people rated their feedback skills two points higher on average, and now think in 'supportive' and 'developmental' rather than 'positive' and 'negative'.

150+ teamstrained in giving and receiving feedback, from technicians to the HR director's team
What they did Face-to-face training daysCustom curriculum, co-createdAssessments & scansOnline learning platform
Read the story PDF EN NL DE

Questions people ask before they read

Which industries do these client stories cover?

The stories come from healthcare (Noordwest Hospital Group, UMC Utrecht), government and defense (the Dutch Ministry of Defence), technology (Infineon Technologies, Philips), telecom (KPN, VodafoneZiggo), manufacturing and industry (OSRAM, DeLaval), consumer goods and food (Cloetta), energy and engineering (Fugro), professional services (Yacht, a Randstad company) and retail. Use the industry filter above to see one sector at a time.

What kind of results do the programs report?

Results are reported per program, in the organization's own numbers. Noordwest Hospital Group saw 16 of 30 participants move into new roles, ten of them managerial. VodafoneZiggo measured a two-point average gain in feedback skills across more than 150 teams. KPN trained 180 managers in conversation skills; a year on, Customer Support reported 2% lower absenteeism. OSRAM's Essentials of Leadership reached more than 500 managers on three continents and won an ATD award. Fugro's U.Gro was named Graduate Programme of the Year 2024.

How are the programs delivered?

Most programs are blended learning journeys: virtual classroom sessions and face-to-face training days, an online learning platform for theory and practice in between, and peer coaching or intervision so that people learn from each other's cases. Depending on the goal they add one-on-one coaching, mentoring, practice with professional actors, assessments and scans, internship days, deep dives and business challenges. Programs run in the local language with local facilitators, including in Dutch and Papiamentu in the Caribbean.

Can one program run in several countries at the same time?

Yes. Fugro's U.Gro brings participants from 60 countries and every time zone into one 12-month journey. Infineon runs one leadership framework across three leadership levels worldwide. OSRAM's program ran in Europe, Asia/Pacific and the Americas. Local project managers plan and run every country, and local facilitators deliver in the participants' language.

Where can I read the full stories?

Every card opens the full client story on this site, with the challenge, the approach, the program elements, what changed and the biggest takeaways, plus a one-page PDF summary to download. Where a Dutch or German version exists, the language links on the card take you there.

Working on something similar?

Every story here started with a question about the capability an organization needed next. Bring yours, and we will tell you which of these programs comes closest.

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